Standard Invoice Terms & Conditions

 Terms and Conditions:

Terminology:  “We” “Our” “Us” refers to Pink Flamingo Projects. “You” “Property owner” refers to the client/customer or whoever has contracted our services.

Quotes

  • Our quotes are valid for 7 days from date of receipt, unless we agree otherwise.

  • In accepting our quotes you have therefore deemed to have accepted our terms and conditions.

  • All prices quoted are in Australian dollars and GST is charged where applicable. This will be stated on your quote.

Timings

  • We will always endeavour to follow timelines where possible.

  • All contract timings are subject to weather conditions and/or any unforeseeable circumstances out of our control.

  • We accept no responsibility for any loss of time or otherwise due to timings on a contract.

Weather conditions

  • We reserve the right to postpone any contract due to adverse weather conditions.

  • Start dates are subject to weather conditions.

  • Project completion times are subject to weather conditions.

  • Weather conditions are conditions that are not suitable for the application and or preparation of Prepare & Painted surfaces.

Deposits

  • We require a 50% deposit once a start date has been offered.

  • All deposits are non-refundable unless agreed upon by us under extraordinary circumstances.

Warranties/Guarantees

  • We offer a minimum 7 year warranty on our workmanship and the products used.

  • All warranties are subject to the property owner carrying out general maintenance on their property to ensure all work carried out by us is kept to reasonable standard.

  • We accept no responsibility for any work carried out by us that is altered, touched up, tampered with by the property owner or any third party. All warranties are void in this case.

  • Any warranty claims must be lodged with our office in writing.

  • If for whatever reason a claim arises due to product failure or workmanship issues we will rectify the issues and we will pay for the Paint & products to rectify the issue. The client is required to pay for all other labour costs.

  • We do not warrant substrates that have not been previously sealed with the correct commercial sealer. These substrates include but are not limited to plaster ceilings, walls and cornice.

  • We do not warrant the fading, peeling or blistering of dark colours on external projects, dark colours include reds, blues, greens & blacks. Warranty is not offered for line marking and pool Prepare & Painting.

  • We do not warrant the following issues: cracking, settlement cracking, water stains, rust, peeling ceilings, previously painted surfaces that have not been sealed using correct commercial sealer.

Materials & Products

  • We reserve the right to alter/change products used on any project without prior notice.

  • All products and materials remain the property of us until all balances are paid in full.

  • We reserve the right to remove any unused product or materials from a project site before, during or after completion of a project.

  • We accept no responsibility for choice of colours/finishes or styles on any project regardless of recommendations.

  • If for any the reason the client changes their mind after they have chosen a colours/finish or style, any associated costs with this change of mind will be incurred by the client in full, and this includes any labour costs during the process.

  • We do not accept responsibility for yellowing of any gloss enamel products.

New Builds

  • We do not conduct works at any new homes until electricals have been fitted and are operational.

  • We do not use hand held lighting on site.

  • We may refuse to enter premises until all other tradespeople have completed their contracts and have left the premises.

  • We do not accept responsibility for any damage caused by any other tradespeople; any cost associated with this is the responsibility of the property owner.

Invoices

  • All invoices must be paid within 7 days of completion of the project.

  • We reserve the right to request and receive a progress payment during any project of duration longer than 7 days. Progress payments are normally requested fortnightly.

  • Any invoice outstanding after 5 days will be handed to a registered debt collector and any costs associated with this process will be passed onto the client.

  • Outstanding balances after 5 days will incur a 5% interest charge and will continue to incur this interest charge every 5 days after the date of invoice issue until all balances have been paid in full.

  • We do not accept payment by cheque on completion of projects.

Complaints

  • Any complaints are to be lodged with our office in writing within 7 days of any issue arising.

  • All complaints are to be kept confidential and if the client proceeds to post any complaints via social networking on the internet or any other media avenues, Pink Flamingo Projects reserve the right to take legal action against any party to reclaim any losses in revenue.